AJW Technique Chooses VistaQuote


The AJW entrepreneurial spirit is sustained in part by unrivaled industry technical expertise, innovative solutions, continuous improvement, and lean processes. Keeping in step with those values, along with our aim to continuously deliver excellent customer service, AJW has chosen VistaQuote as our new RFQ response and quote management platform.

Email messaging is at the core of our daily communication pipeline. Though once cutting edge, our sales team now receives hundreds of RFQ emails daily. This has created several inefficiencies in our sales workflow, such as RFQ’s being forwarded multiple times and the lack of automation when receiving and assigning opportunities to the appropriate team members.  In addition, our existing ERP system had minimal telework or mobile capabilities apart from complicated network configurations.

These issues, combined with AJW’s mission to continually improve their customer experience, lead us to search for a better way to support our customers and streamline our process.

After reviewing several potential solutions, no other platform provided the flexibility, reliability, convenience, or comprehensive attention to detail like that of VistaQuote.

Since implementation we have processed almost 15,000 RFQs - in record time. Being one of the first suppliers that responds to an RFQ is an important advantage to have in today's marketplace. 

In VistaQuote, our RFQs are now accompanied by real-time, AJW customer and inventory data. Additionally, customers that send multiple RFQs simultaneously, appreciate how we often respond to all their requests with a single quote response.

Lastly, our sales team now has access to a robust, convenient telework and mobile friendly RFQ and quoting platform. Through the exceptional support Ambry Hill provides, we were able to deploy a modern work-at-home solution quickly and easily for our entire sales organization.

When away from our desks, the mobile app grants us access to AJW's entire customer and inventory database, in real-time. RFQ and quote management within the mobile app is seamless as well.

VistaQuote is aimed at making the aviation aftermarket parts industry more efficient and has relieved our biggest sales related pain points.

AJW Technique Chooses VistaQuote AJW Technique Chooses VistaQuote Reviewed by Ambry Hill Technologies on March 23, 2022 Rating: 5
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