Email messaging is at the core of our daily communication
pipeline. Though once cutting edge, our sales team now receives hundreds of RFQ
emails daily. This has created several inefficiencies in our sales workflow,
such as RFQ’s being forwarded multiple times and the lack of automation when
receiving and assigning opportunities to the appropriate team members. In addition, our existing ERP system had
minimal telework or mobile capabilities apart from complicated network
configurations.
These issues, combined with AJW’s mission to continually improve
their customer experience, lead us to search for a better way to support our
customers and streamline our process.
After reviewing several potential solutions, no other platform
provided the flexibility, reliability, convenience, or comprehensive attention
to detail like that of VistaQuote.
Since implementation we have processed almost 15,000 RFQs - in record
time. Being one of the first suppliers that responds to an RFQ is an important
advantage to have in today's marketplace.
In VistaQuote, our RFQs are now accompanied by real-time, AJW
customer and inventory data. Additionally, customers that send multiple RFQs
simultaneously, appreciate how we often respond to all their requests with a
single quote response.
Lastly, our sales team now has access to a robust, convenient
telework and mobile friendly RFQ and quoting platform. Through the exceptional
support Ambry Hill provides, we were able to deploy a modern work-at-home
solution quickly and easily for our entire sales organization.
When away from our desks, the mobile app grants us access to AJW's
entire customer and inventory database, in real-time. RFQ and quote management
within the mobile app is seamless as well.
VistaQuote is aimed at making the aviation aftermarket
parts industry more efficient and has relieved our biggest sales
related pain points.
Reviewed by Ambry Hill Technologies
on
March 23, 2022
Rating:
